A personal journey from user to contributor led to reimagining Neptune's lawyer recommendation interface. By prioritizing user feedback and focusing on information architecture, we created a more transparent and efficient experience for couples seeking prenup services.
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01 The Who
Neptune, formerly known as Bedelia, serves as an AI prenup concierge service that bridges the gap between couples and legal professionals. Their platform combines AI-driven guidance with vetted lawyer recommendations, making the prenup process more accessible and less daunting for engaged couples.
02 The What
While Neptune successfully connected users with legal professionals, their lawyer recommendation interface faced some usability challenges. Users struggled to quickly access crucial information like pricing and availability, and needed more context about why specific lawyers were being recommended to them. As the platform grew, Neptune recognized the need to strengthen trust signals through third-party reviews and create a more transparent recommendation process.
03 The Why
The project began organically when I transitioned from being a Neptune user to a contributor. This unique perspective, combined with extensive user feedback collected by founder Sol, highlighted clear opportunities to enhance the recommendation experience. Users consistently reported difficulties in comparing lawyers efficiently, understanding recommendation rationale, and accessing key information like pricing and availability at a glance.
04 The How
We approached the redesign by prioritizing information architecture and visual hierarchy. The solution centered on a redesigned card component that brought the most crucial information forward:
The redesigned interface prominently displays pricing information, addressing the primary user concern. We introduced a "Best Match for you" tag with specific reasoning, helping users understand why each lawyer was recommended for their situation. The card now features aggregated review counts from platforms like Google, Yelp, and Avvo, building trust through third-party validation. Lawyer availability was made immediately visible beneath the call-to-action button, eliminating the need to click through to multiple calendars.
05 The Results
The redesigned recommendation interface transformed the user experience through thoughtful information architecture rather than dramatic visual changes. By surfacing key information and clarifying the recommendation rationale, we created a more transparent and efficient process for users while maintaining the platform's trusted advisor position. This project laid the groundwork for Neptune's continued platform evolution, with plans to further integrate third-party reviews and enhance the booking experience as engineering capacity allows.
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As a Design Systems Designer at Robinhood, I led initiatives to streamline design processes and improve collaboration across teams. By developing standardized patterns, components, and documentation, we reduced design debt while increasing efficiency and consistency across the organization.
Services
BNY Mellon's Data and Analytics division transformed their internal investment tools into a self-service platform, enabling clients to directly manage and analyze their data stored in BNY Mellon. This shift from developer-dependent tools to a client-facing platform fundamentally changed how BNY Mellon's clients interacted with their stored data and were provided better tooling to manage risk and analyze investments from an ESG perspective. As a full-time product designer, I led the creation of a few of these tools, as well as the design/strategy of the design system that decreased development implementation time by 40% and increased design iteration speed by 70%.
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Despite 65% of users relying on filters to find their workout for the day, this critical feature was buried in the interface, requiring repetitive steps with each session. Through analysis of filter usage data, we discovered that "Duration" and "Class Type" filters accounted for over half of all interactions. Through experimentation, bringing these filters into the main navigation showed promising results in testing, demonstrating significant improvements in class discovery speed. While awaiting backend infrastructure updates for full implementation, this project showcased how strategic design system improvements could directly enhance the member experience.
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Forms represent a critical touchpoint in any financial application. At Robinhood, where users need to input sensitive information for account creation, funding, and trading, the form experience directly impacts user trust and completion rates. When I joined the design systems team, I identified an opportunity to streamline form design and creation while adding accessibility-driven best practices into the form pattern.
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At BNY Mellon, I helped redesign a previously developer-driven ecosystem of tools into a friendly GUI that changed how clients worked with their investment data. I built interfaces that let data vendors directly manage their information instead of going through developers, designed a marketplace where data brokers could sell to independent advisors, and rethought how data brokers cleaned and organized their information before clients used it in their analysis. I also created a risk analysis tool that looked across multiple data sources to help spot potential investment risks. Clients loved having access to these tools directly - doing in minutes what used to take days from back and forth communication. Managing to design all these different features while also building out our department's design system from scratch, advising a team of up to 5 designers on the system, and teaching best practices was a challenge but was a great learning experience!
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